Responsible Gaming

Responsible gaming at Smokace is about keeping play on Smokace at smokace-game.com a form of entertainment, not a way to earn income, solve financial problems, or cope with stress. Gambling should be occasional, affordable, and always under your control.

This page explains tools, support options, and practical steps you can use to manage your play. It is intended for players in Canada who may lawfully access smokace-game.com (note that Smokace is not licensed in Ontario and must not be used by Ontario residents). If you feel your gambling is no longer fun or is causing harm, Smokace staff can assist you with limits, breaks, or self-exclusion and will direct you to professional help where appropriate.

Risk Awareness

Understanding the risks of gambling helps you recognize when play may be shifting from entertainment to problematic behaviour. Even when using a licensed online casino, there is a real risk of financial loss and psychological harm. You should only gamble with money you can afford to lose and never rely on winnings for essential expenses.

Common signs of problematic gambling

• Preoccupation with gambling: Frequently thinking about games, strategies, or past wins/losses, even when you are at work, with family, or doing other activities.
• Increasing stakes: Gradually raising your bet sizes or deposits to feel the same level of excitement, or to "win back" previous losses.
• Chasing losses: Returning to play immediately after losing, or depositing more than planned to try to recover losses in a single session.
• Loss of control: Being unable to stick to previously set limits on time or money, or repeatedly playing longer than intended.
• Financial problems: Using money needed for rent, bills, food, or education; borrowing from friends, family, or lenders to continue gambling.
• Hiding behaviour: Concealing gambling activity, deleting transaction histories, or lying about the amount of time or money spent.
• Emotional distress: Feeling anxiety, guilt, irritability, or depression related to gambling, especially if you cannot play.
• Impact on daily life: Neglecting work or study, reduced performance, relationship conflicts, or loss of interest in other hobbies.

Quick self-assessment

The following statements can help you reflect on your behaviour. Answer honestly with "yes" or "no" to each:

• I often gamble longer or spend more than I originally planned.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble to escape problems, stress, loneliness, or negative feelings.
• I feel restless or irritable when I cannot gamble.
• I have borrowed money, sold belongings, or delayed paying bills in order to gamble.
• I hide my gambling from people close to me or feel ashamed about it.
• Arguments, work issues, or relationship problems have arisen because of my gambling.
• I believe a big win will solve my financial or personal problems.

If you answered "yes" to several of these statements, your gambling may be at risk of becoming harmful. Consider setting stricter limits, taking a break, or using self-exclusion. You should also contact a professional support service listed below as soon as possible. This self-test does not replace a clinical diagnosis and is provided for information only.

Limits & Tools

Smokace provides account-based tools on smokace-game.com to help you control your activity. These tools are available for eligible players in Canada (excluding Ontario) and are designed to support, not replace, your own responsibility for safe play.

Deposit limits (daily, weekly, monthly)

Deposit limits allow you to cap how much money you can add to your Smokace account within a chosen period. To set or adjust your limits:

1. Log in: Sign in to your account on smokace-game.com using your usual credentials.
2. Go to your profile: Click on your account icon or username, then select "My Account" or "Profile" from the menu.
3. Open Responsible Gaming: Choose the "Responsible Gaming" or "Limits" section.
4. Select deposit limits: Choose the type of limit you want to set:
   • Daily - maximum total deposits allowed within 24 hours.
   • Weekly - maximum total deposits allowed from Monday to Sunday (or a fixed 7-day period specified in your account).
   • Monthly - maximum total deposits allowed in a calendar month.
5. Enter amounts: Carefully enter realistic amounts that you can afford to lose (for example, CAD 50 per day, CAD 150 per week, CAD 300 per month). Consider your income, regular expenses, and savings.
6. Confirm and save: Review your selections and confirm the changes. The system will show you a confirmation message once the limit is active.

Decreasing your limits usually takes effect immediately, while increases may be subject to a cooling-off period (for example, 24 hours or longer) to prevent impulsive decisions. Once your deposit limit is reached, further deposits within that period will be blocked automatically.

Time limits and session control

Time-based tools help you manage how long you stay logged in and how often you play:

• Session timer / reality checks: You may activate on-screen reminders at fixed intervals (for example, every 30, 60, or 120 minutes). These pop-ups show how long you have been playing and may summarize your net result for the session, giving you an opportunity to log out or continue.
• Daily time limit: Where available, you can set a maximum number of hours per day that you can be logged in and playing. After reaching this limit, you will be logged out and prevented from re-entering games until the next day.

To enable these tools, go to "My Account > Responsible Gaming > Time Limits", choose your preferred reminder intervals or time cap, and confirm. Select conservative values to ensure gambling does not interfere with work, study, or family life.

Short breaks ("Time-Out")

A "Time-Out" or short-term break temporarily suspends your access to gambling for a limited period. This can help if you feel that your gambling is becoming too frequent but you are not yet ready for long-term self-exclusion.

1. Access Time-Out: In your account, navigate to "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Choose duration: Select a pause period, such as:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a few weeks (if available in your account)
3. Confirm: Read the information about what will happen during the Time-Out and confirm your decision.

During the Time-Out, you will not be able to place bets or play games. You may still be able to log in to review your account or request withdrawals, depending on the configuration shown in your account. The Time-Out will end automatically after the selected period; it cannot usually be cancelled early.

Self-Exclusion

If limits and short breaks are not sufficient, self-exclusion provides a stronger measure by blocking your ability to use your Smokace account for an extended period or permanently. Self-exclusion is a serious step and is recommended if gambling is causing you harm or you are at high risk of developing a gambling problem.

How to request self-exclusion

1. Access the self-exclusion section:
   • Log in and go to "My Account > Responsible Gaming > Self-Exclusion", or
   • Contact customer support via live chat or the contact methods listed on smokace-game.com and request self-exclusion.
2. Choose the exclusion period: Available options typically include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (indefinite) exclusion
   Select the period that matches the seriousness of your situation. If in doubt, choose a longer duration and seek professional help.
3. Confirm your decision: You may be asked to:
   • Read and accept a declaration confirming that you understand the consequences.
   • Re-enter your password or a confirmation code.
   • Acknowledge that self-exclusion applies only to your account with Smokace on smokace-game.com.
4. Receive confirmation: Once processed, you will receive an on-site message and/or an e-mail confirming that your account has been self-excluded and stating the start and end date (if not lifetime).

Consequences of self-exclusion

• Account access: You will not be able to log in to your Smokace account for gambling purposes during the exclusion period. Any attempt to log in should be blocked or redirected to information about your exclusion.
• Deposits and play: You will not be able to deposit funds, place bets, or access casino games.
• Withdrawals: You may still be able to contact support to arrange withdrawal of any remaining real-money balance, subject to identity verification and applicable Terms and Conditions. Promotional balances and bonuses may be forfeited in accordance with the bonus rules.
• Marketing communications: Smokace will take reasonable steps to stop sending you promotional e-mails, SMS, or push notifications, but you may still receive essential service messages (for example, about withdrawals or regulatory updates).
• Irreversibility: Self-exclusion cannot generally be lifted before the end of the chosen period. For lifetime exclusion, re-opening the account will not be permitted. In rare circumstances where re-access is considered at the end of a fixed-term exclusion, additional checks and a cooling-off period may apply.
• Scope of protection: Self-exclusion on smokace-game.com applies only to your accounts with this operator (Altacore N.V.). It does not automatically exclude you from other gambling websites, land-based casinos, or provincial lottery platforms in Canada. Consider using multi-operator blocking tools and national schemes where available (see below).

Support Resources

Professional support can be critical in addressing gambling-related harm. The services listed below operate independently from Smokace and offer confidential advice, counselling, and referrals. Availability may vary by province or territory, and details can change. For the most current information, always consult the official website of the service or your local health authority.

Local support - Canada

• ConnexOntario (Ontario): 24/7 information and referral service for mental health, addiction, and problem gambling for residents of Ontario. Phone: 1-866-531-2600. Languages: English and French; additional languages may be available via interpreter services. Website: search for "ConnexOntario problem gambling".
• BC Gambling Support Line (British Columbia): Free, confidential support for people affected by gambling in British Columbia. Phone: 1-888-795-6111 (24/7). Languages: English, with access to interpretation in multiple languages.
• Alberta Health Services - Addiction Helpline (Alberta): 24/7 toll-free line for substance use and gambling issues. Phone: 1-866-332-2322. Languages: English; interpreter services may be available.
• Jeu: aide et référence (Québec): Specialized support service for gambling problems in Québec. Phone: 1-800-461-0140, 24/7. Languages: French and English.
• Other provinces/territories: Most provinces and territories provide dedicated helplines through their health ministries or gaming corporations. Search online for "problem gambling helpline" together with the name of your province/territory (for example, "Nova Scotia problem gambling help").

These services are confidential and independent from smokace-game.com and Altacore N.V. They can help both active gamblers and affected family members.

International support organizations

These organizations provide online counselling, forums, and face-to-face support groups. Services are generally confidential and may be suitable if you are abroad or prefer non-Canadian resources.

National and regional self-exclusion schemes

• Canada: Provincial lottery and gaming corporations may operate self-exclusion programs for land-based casinos and, in some provinces, for locally regulated online platforms. These schemes generally do not cover smokace-game.com, which is licensed in Curaçao and operates in the grey market for most of Canada and is not licensed in Ontario. Contact your provincial gaming authority for details.
• United Kingdom - GAMSTOP: UK residents can register with GAMSTOP (gamstop.co.uk) to self-exclude free of charge from all online gambling operators licensed by the UK Gambling Commission. This scheme does not include Curaçao-licensed sites such as smokace-game.com.
• Spain - RGIAJ: Spanish residents may apply to the "Registro General de Interdicciones de Acceso al Juego (RGIAJ)" through the Dirección General de Ordenación del Juego (DGOJ) to block access to licensed gambling operators in Spain.
• Other countries: Many jurisdictions offer multi-operator self-exclusion registers. If you live or stay in another country, check the website of the local gambling regulator or health authority.

Blocking software and device-level tools

• Gamban: Third-party software that blocks access to a wide range of gambling websites and apps across your devices for a subscription period. Visit gamban.com for details.
• BetBlocker: A free blocking tool that allows you to restrict access to gambling content on multiple devices for chosen periods. See betblocker.org.
• Other technical measures: You can also:
  • Activate parental or content filters in your browser, operating system, or home router.
  • Ask your internet service provider about available content blocking options.
  • Restrict app store purchases and downloads on mobile devices.

Smokace and Altacore N.V. are not affiliated with these tools and are not responsible for their performance, but they may provide additional protection alongside the tools offered on smokace-game.com.

Family and friends support resources

• Gam-Anon: A fellowship for relatives and friends of problem gamblers, offering meetings and information. Website: gam-anon.org (English; local groups may use other languages).
• Gambling Therapy - Family & Friends: Online forums and resources specifically for those affected by someone else's gambling. Website: gamblingtherapy.org.
• Local community services: Family counselling and support groups may be available through community health centres or non-profit organizations in your province or territory. You can ask your family doctor or call a provincial helpline for referrals.

All of these resources generally emphasize confidentiality and respect. They can support you whether or not the gambler chooses to seek help.

Help for Family

When a loved one experiences gambling problems, family members and close friends often feel worry, anger, or helplessness. While you cannot control another person's behaviour, you can take steps to protect yourself and encourage them to seek support.

Approaching the conversation

• Choose the right moment: Talk when both of you are calm, not during or immediately after gambling sessions, arguments, or crises.
• Use non-judgmental language: Focus on your own feelings and observations rather than accusations. For example: "I feel worried about our finances" instead of "You are ruining everything."
• Be specific: Mention concrete examples of how gambling is affecting bills, children, work, or health, without exaggeration.
• Listen actively: Allow them to speak without interruption and acknowledge their feelings, even if you do not agree with their views.
• Avoid enabling: Do not lend money that could be used for gambling, cover up debts, or lie to employers or others on their behalf.

Engaging them in support

• Share information: Show this responsible gaming page and the list of support services. Emphasize that help is confidential and that many people recover from gambling problems.
• Suggest practical steps: Encourage them to:
  • Set or tighten deposit and time limits on smokace-game.com.
  • Take a Time-Out or request self-exclusion if they feel out of control.
  • Contact a provincial helpline or an online counselling service.
• Offer to assist: With their consent, you might sit with them while they call a helpline, fill out a self-exclusion request, or book an appointment with a therapist.

Support for yourself

• Family-focused support groups: Consider Gam-Anon meetings, Gambling Therapy family forums, or similar online communities where you can share experiences with others in comparable situations.
• Professional counselling: A psychologist, psychotherapist, or counsellor with experience in addiction can help you cope with stress, set healthy boundaries, and plan next steps.
• Crisis hotlines: If you or the person affected expresses thoughts of self-harm or suicide, contact emergency services immediately or call a crisis line in your area. In Canada, you can dial or text 9-8-8 for suicide crisis support (information subject to change; check current local resources).

Remember that you are not responsible for another person's choices. Seeking help for yourself is a vital part of dealing with someone else's gambling problem.

Operator's Commitment

Smokace, operated by Altacore N.V. (company registration number 151002, registered in Curaçao at Dr. Henri Martinus, Willemstad) under e-gaming license No. 8048/JAZ2019-049 issued by Antillephone N.V. and authorized by the Government of Curaçao, is committed to promoting a safer gambling environment for eligible players accessing smokace-game.com from Canada (excluding Ontario). This commitment is voluntary and does not imply regulation or endorsement by Canadian authorities.

Internal risk monitoring

Smokace uses a combination of automated systems and manual reviews to monitor for potential indicators of harmful gambling. While these measures cannot detect all cases and do not replace your own responsibility, they are designed to identify patterns such as:

• Repeated large deposits or rapidly increasing stakes, especially after substantial losses.
• Very long or uninterrupted playing sessions without breaks.
• Frequent use of multiple payment methods or failed deposit attempts.
• Requests to reverse withdrawals repeatedly or immediately after cashing out.
• Communication indicating distress, loss of control, or financial hardship.

When such patterns are detected, Smokace may display on-site warnings, recommend limits or breaks, or temporarily restrict certain activities (for example, bonuses or marketing) pending further review.

Proactive contact and interventions

Subject to applicable privacy laws and the Terms and Conditions published at https://smokace-game.com/en/terms-and-conditions, Smokace support staff may proactively contact you when strong risk indicators are observed. In particular, contact may be initiated if:

• You show a pattern of high or escalating losses inconsistent with your known profile.
• You repeatedly request the removal of limits, cancellations of self-exclusion, or rapid increases in deposit thresholds.
• You make statements suggesting significant financial, emotional, or health problems linked to gambling.

In such cases, the support team may:

• Provide information about responsible gaming tools and how to activate them.
• Offer to set or tighten limits, apply a Time-Out, or initiate self-exclusion upon your request.
• Direct you to independent support services listed on this page.
• In severe cases, impose restrictions or suspend your account to protect you, in accordance with the Terms and Conditions.

Smokace staff are not medical or financial professionals and cannot provide therapeutic, legal, or financial advice. Their role is to assist with account-level protections and signpost external help.

Age verification and access restrictions

Online gambling on smokace-game.com is strictly limited to adults who meet the legal gambling age in their province or territory (typically 19 years, or 18 years in certain jurisdictions such as Alberta, Manitoba, and Québec). KYC (Know Your Customer) and age verification checks may be conducted using identity documents and other data. If you are found to be underage, your account will be closed and any activity voided as required by the Terms and Conditions.

Smokace does not hold a license in Ontario. Residents of Ontario must not create accounts or use smokace-game.com and should instead use provincially regulated platforms. Players are responsible for ensuring that online gambling is legal in their place of residence and for complying with all applicable laws.

Updates

Responsible gaming practices and legal requirements may evolve over time. Smokace may modify this page, as well as the responsible gaming tools and procedures described here, to reflect new regulatory guidance, technical improvements, or internal policy changes.

• Notification channels: Where required or appropriate, Smokace will inform you of material changes by:
  • E-mail sent to the address registered in your account.
  • Notifications or banners displayed after login on smokace-game.com.
  • Updates to this page and related policy documents, such as the Terms and Conditions and Bonus Terms.
• Your responsibility: You are responsible for regularly reviewing this responsible gaming page and the Terms and Conditions. Continued use of the services after changes take effect constitutes your acceptance of those changes.

Last updated: 24 February 2026.

Contact & Feedback

If you have questions about responsible gaming, wish to adjust your limits, request a Time-Out or self-exclusion, or provide feedback on the tools described here, you can contact Smokace through the official channels provided on smokace-game.com.

Reaching the responsible gaming team

• Via website support: Use the live chat or support contact options in the "Help" or "Contact" section of smokace-game.com and clearly state that your request relates to "Responsible Gaming". Your query will be routed to appropriately trained staff.
• Account messaging: Where available, you may send a secure message from within your account by navigating to "My Account > Support" and selecting the topic "Responsible Gaming".
• Contact details: The most up-to-date e-mail addresses and, where applicable, telephone numbers for customer and responsible gaming support are published on the official website. Because these details may change, always refer to smokace-game.com rather than relying on third-party sources.

Feedback and self-control requests form

Smokace encourages feedback on its responsible gaming measures so that they can be continually improved for players in Canada.

1. Log in to your account: Access smokace-game.com and sign in.
2. Open the feedback form: Go to "My Account > Responsible Gaming > Contact & Feedback" (or a similarly titled section) to access a secure online form.
3. Select request type: Choose the option that best describes your request, for example:
   • "Set or change deposit/time limits"
   • "Request Time-Out"
   • "Request self-exclusion"
   • "Report a concern about my gambling behaviour"
   • "Provide feedback on responsible gaming tools"
4. Provide details: Describe your situation and the support you are seeking. Include your preferred contact method and time, keeping in mind privacy considerations.
5. Submit and await response: After submitting the form, a member of the support team will respond as soon as reasonably possible, usually via secure message or e-mail.

All communications relating to responsible gaming are treated with particular sensitivity. However, electronic communications can never be guaranteed to be completely secure. Do not include unnecessary sensitive personal information in your messages, and contact professional services directly for urgent or life-threatening situations.

Important disclaimer: This responsible gaming page is for information purposes only and does not constitute legal, financial, or medical advice. In the event of any inconsistency between this page and the Terms and Conditions, the Terms and Conditions available at smokace-game.com prevail. Gambling involves risk; please play responsibly and seek professional help if you suspect you may have a gambling problem.